Dorrington Hall, Main Street, Dorrington, Lincoln, LN4 3PX

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Unlike most sellers, we do not charge for UK Mainland delivery.
Overseas, please contact us directly for a delivery cost.

Which payment methods are accepted in the Online Shop?

We accept debit/credit card payments using our secure payment system.
We also accept Paypal.

How long will delivery take?

Orders are usually dispatched within 2 working days.
At peak time such as Christmas, Mothers Day and Valentines please allow an extra day or two.

Please allow up to 10 for delivery before contact us.

How secure is shopping in the Online Shop? Is my data protected?

Our online shop has a secure check out method.Our provider, STRIPE do not store your payment details.

I am unhappy with the product I have received, what do I do?

On the rare occasion you are unhappy with one of our products or are experience an issue with them, please email: info@dorringtonhallestate.co.uk and somebody will be in touch.

What exactly happens after ordering?

You will receive a confirmation email.Furthermore once the order is fulfilled you will receive a further email.This means it’s on it’s way to the Post Office.

Do I receive an invoice for my order?

As most orders are place as gifts.No invoice is given unless specifically requested..

Wholesale orders are supplied invoiced.

Are your products vegan and environmentally friendly?

Yes. No animal products are used and our products are suitable for vegans.Also, environmentally friendly as we use fragrance without toxins or paraffins & soya wax.
Where possible, re-cycled packaging is used.

Our products are a mix of essential oils and synthetic fragrance, but they aren’t toxic to the environment or people/animals. We source our wax responsibly and use local produce where possible. We try to source our botanical toppings from our estate.

Are your products safe to use around babies and pets?

Yes, all our products are safe to use around babies and pets. We do not use harmful paraffin or toxins in any of our products.We only put the most natural ingredients in them.

How long does an individual wax melt last for?

All wax melts should give you a minimum of 20hrs fragrance.

Tea Light or Electric Oil Burner?

You can use either method for melting you wax melt.

What are the Return Postage Costs?

As we currently don’t charge for delivery, unfortunately we will not refund your return costs in this unlikely event.

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